On the heels of G20 Summit, Travel+Leisure India & South Asia sits down with Puneet Dhawan, to understand the impact of the forum on travel and tourism, insights gained, and the path ahead.
Excerpts from the interview with Puneet Dhawan, Senior VP Operations India and South Asia, Accor:
T+L India: What were some signature experiences extended to G20 guests?
Puneet Dhawan: Accor takes immense pride in providing exceptional guest experiences, and the G20 summit was no exception. At Pullman Aerocity New Delhi, our team welcomed the delegation with traditional Indian hospitality. Our culinary team prepared a delightful in-room amenity featuring classic confections from around the world, including macarons, tarts, baklava, raspberry bonbons, and the beloved Indian sweet, kalakand. All major meals for the delegation were hosted at Farmers Basket, our restaurant that has access to a 511-square- metre herb garden. The guests selected organic produce from the garden, which our chefs prepared to one’s liking.
T+L India: How did you ensure your commitment to the environment?
Pueet Dhawan: Accor in India remains steadfast in its commitment to sustainability, and the G20 summit was no exception. We implemented stringent waste management practices. Ninety per cent of our hotels have eliminated single-use wet amenities. Shampoo, gel, conditioner, and moisturisers have been replaced with multi-use pumps. Single-use plastic water bottles have been replaced by refillable glass bottles. We prioritise energy efficiency and encourage guests to eco- friendly initiatives, such as reusing towels and linens. Additionally, we sourced locally produced, organic ingredients for our culinary offerings, reducing our carbon footprint and supporting local farmers.
T+L India: Tell us about the infrastructural changes Accor India introduced for the G20 Summit.
Puneet Dhawan: We enhanced our security measures beyond our standard stringent guidelines. The hotel was under strict surveillance during the G20 dates, with officials patrolling the area constantly.
Additionally, we invested in upgrading our facilities to accommodate the unique needs of high-profile events. Our infrastructural changes were not just geared toward meeting the demands of the G20 Summit but also aimed at elevating overall guest experience.
T+L India: What’s next for Accor India?
Puneet Dhawan: Accor has launched five new hotels this year: Novotel Mumbai International Airport, Novotel Jodhpur, Grand Mercure Agra, ibis Thane, and ibis Styles Goa Vagator. We currently count 30 hotels in the pipeline and have strategised our expansion plans focusing on Tier II and III cities with our Premium, Midscale, and Economy Brands. We will keep innovating and ensuring the best service for our guests.
Related: Flowers, Fountains & Sculptures: Here’s How Delhi Is Decking Up For G20 Summit
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